Web Policies

Website Terms and Conditions

Order Status

You may check the status of your order at any time by calling 509-925-2961 or by emailing info@ellensburgace.com.

Order Cancellation:

You may cancel your order at any time prior to pick up or shipment.  Non-stock orders, custom or special orders must be paid for in advance.  Some custom or special orders may be non-cancellable or incur restocking fees of 25%, depending on source.


Purchases may be returned within 30 days of receipt.  The items must be in like new condition.  Custom or special-order products may be non-returnable.  For questions on returns, call 509-925-2961.

Pet Food (and similar products) are not returnable, but they may be refundable.

Ship returns to:

Ellensburg Ace Hardware

Attn: Returns Dept

310 N Pearl St,

Ellensburg, WA 98926


Be sure to include a copy of your receipt with any returns.


The following credit cards are accepted online:  Visa, Mastercard, Discover

If you have a house charge account with Ellensburg Ace Hardware, online payments can be made if you ask for us to open your account to the Online Store and you establish a password.  When paying with credit card, a convenience fee will be charged to your account the following month. 


Ellensburg Ace Hardware will send an email response when the order is ready for pickup.  When you arrive, please call 509-925-2961 and let us know you are here.


Shipping is available via UPS, Fed-Ex or USPS.  Shipping charges will be applied to your order.  Please contact us prior to placing your online order for more information about shipping availability.

Privacy Policy:

Your privacy is important to Ellensburg Ace Hardware.  You may visit our website anonymously.  We collect information from you only when you register on the site, place an order, sign up, fill out a form, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in other site features.  When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information.  We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.  Credit card information is processed by a third-party processor.

We may use the information we collect to personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested, to allow us to better service you in responding to your customer service requests, to quickly process your transactions, and to administer a contest, promotion, survey or other site feature.

The privacy policy will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.  We reserve the right to update or change our policy at any time and the policy should be reviewed periodically.  Your continued use of the service after we post any modifications to the policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the privacy policy.